Refund and Cancellation Policy for Elite Customs Auto Spa

At Elite Customs Auto Spa, we are committed to providing you with a top-quality luxury experience. We understand that plans can change, and we aim to accommodate your needs while maintaining fairness to both parties. Please review our refund and cancellation policy below:

1. Cancellation Policy:
If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours' notice. This allows us to adjust our schedule and offer the appointment slot to another customer. Cancellations made within 24 hours of the scheduled appointment time may be subject to a cancellation fee.

2. Refund Policy:
a. No-Show or Late Cancellations: Failure to provide 24 hours' notice for cancellation or not showing up for the appointment without prior notification may result in a cancellation fee or forfeiture of the prepaid service fee.
b. Quality Concerns: If you are not satisfied with the service you received, please let us know immediately. We strive to address and rectify any issues to your satisfaction. Refunds or adjustments may be considered on a case-by-case basis.

3. Service Interruptions and Delays:
We understand that unexpected situations may arise, causing delays or interruptions to our services. In such cases, we will do our best to communicate with you promptly and reschedule the appointment at a convenient time.

4. Rescheduling:
We offer the flexibility to reschedule appointments based on availability. However, please note that repeated rescheduling may impact our ability to serve you and other clients effectively.

5. Extreme Weather Conditions:
In the event of extreme weather conditions that prevent us from providing the service safely, we will work with you to reschedule your appointment.

We appreciate your understanding and cooperation in adhering to our refund and cancellation policy. It ensures a fair and efficient operation while maintaining the high standard of service that Elite Customs Auto Spa is known for.
Please feel free to reach out to our customer service team if you have any questions or concerns regarding our policy.
Sincerely,
Elite Customs Auto Spa